The Most Important Question You Can Ask a New Client

by | Mar 14, 2022 | , ,

 

There’s an old saying you only have a few seconds to make a great impression. Once you’ve made that great impression, however, the way you communicate with your clients can strengthen that relationship or cause it to die on the vine.

The first step in this process is to ask the most important question you can ask: “How would you like me to communicate with you?”

If they want phone calls, call them. If they want text messages, text message them.

The second step is to always respond to your clients in the way they contacted you. If they send you a question via email, respond by email. If they reach out on Facebook Messenger, use Messenger to respond.

There’s another very important point here. You can’t always communicate adequately via text and email. There are times where you do need to pick up the phone. If your clients don’t respond to phone calls, explain that if you’re calling them, it’s something extremely important that can’t be handled by text or email.

Matching your client’s style of communication is the foundation for providing your clients with excellent service that can generate more leads and future referrals for your business as well.

Freeing Yourself by Being Authentic

by | Mar 10, 2022 | ,

Barbara Betts, Broker/CEO of The RECollective joins Bernice Ross, CEO BrokerageUp.com and RealEstateCoach.com to talk about authenticity, and shares her personal story about hair loss. Her decision to go public with her story taught her it’s ok to be vulnerable and to show the things that we typically hide. While people tend to think that they need to be perfect on social media, the truth is people will connect with you more when you are your authentic self.

What’s Blocking You from Making Your Goals a Reality?

by | Mar 7, 2022 | ,

 

Have you ever wondered what separates top performers from those who fail to hit their goals or who have mediocre performance? The answer to this question has been documented in academic research numerous times.

If you want to hit the goals for your business and your personal life, here are the three important steps you need to take.

  1. You need a written business plan. Did you know that 90 percent of all businesses fail, most notably because they lack a written business plan? Begin by writing down your goals and them reviewing them twice a day. Then, take at least one hour a day doing at least one activity that moves you closer to your achieving your goals.
  2. Visualize your goals. This step may surprise you, but it really works. If you want a new car, go drive the car you want, get a picture of yourself behind the wheel, and then place it on your phone or desk where you will see it every day. As the old adage says, “Energy flows where attention goes.” This is an easy step to take and it’s incredibly powerful.
  3. Tell at least one other person about your goals. When you tell at least one other person about your goals, it increases the probability that you will engage in the activities to create those goals.

These three simple steps can make a huge difference in both your business and personal life. Try tackling one of your current goals this week and simply follow these three guidelines. Then watch what shows up over the next 60-90 days. You may be very pleasantly surprised!