Answer each of the following questions “yes” or “no” to find out how your communication skills measure up.
_____ 1. When you work with a client, do you have a specific strategy you use to determine what is most important to the client?
_____ 2. When someone else is talking, do you show a genuine interest in what the person is saying?
_____ 3. Are you naturally curious about people and do you ask questions showing a true interest?
_____ 4. Are you usually accurate in reading the moods and emotions of others?
_____ 5. Do you ask prospects about their wants, needs, and desires?
_____ 6. When you explain something to a client, do you ask for feedback? Do you ask such questions as, “Am I making myself clear? Does this make sense?”
_____ 7. Do you feel comfortable letting the other person have their say? In other words, do you avoid interrupting others?
_____ 8. When someone disagrees with your viewpoint, do you have to prove you are right and they are wrong?
_____ 9. Do you ask for clarification from others? In other words, do you ask questions about the meaning of what has been said?
_____ 10. Are you familiar with the stylistic differences in male and female communication?
_____ 11. When someone asks you a question, do you give an honest direct answer, even if there may be negative consequences for you? In other words, do you always tell the truth?
_____ 12. When you work with clients, do you avoid using broker jargon?
_____ 13. Are you able to accurately interpret nonverbal communication signals?
_____ 14. Do you alter your style of communicating to match your client’s style of communicating?
_____ 15. Can you explain how your communication style would vary when you are working with an accountant as opposed to a writer?
_____ 16. Are you an accurate judge as to when someone is telling the truth or lying?
_____ 17. Are you empathetic with your clients and co-workers, even when their concerns are totally unjustified?
_____ 18. Are you able to avoid “selling your clients” since you are totally unattached to the outcome?
_____ 19. Are you able to stay neutral and calm, even when others are totally “losing it” around you?
_____ 20. Are you taking full advantage of the technological changes in today’s real estate market?
Scoring
Give yourself 0 points for each “no” answer and 4 points for each “yes” answer.
Rating
- 0-40: Poor
- 44-60: Needs Improvement
- 64-72: Good
- 76 or More: Excellent
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