RealEstateCoach.com

  • Training
    • New Agents
    • Experienced Agent
    • Owner-Brokers/Managers
  • Coaching
  • Store
    • Real Estate Books
    • Experienced Agent Sales Training
    • New Agent Training
    • Listen and Learn Real Estate
    • Negotiation Game
    • Real Estate Coach Radio
    • Audio Coaching Programs
    • Audio Scripts
    • Free Training Tools (Agents)
    • Free Training Tools (Brokers/Owners/Managers)
  • Speaking / Events
  • Free Newsletter
  • About Us
  • Contact
  • Home
You are here: Home / Store / Free Training Tools (Agents) / Your Customer Service Savvy

Your Customer Service Savvy

Knowing Your Customers Inventory

Real estate is no longer a “numbers game”. To succeed in today’s competitive market place, you must offer superior customer service. “Hunt ’em, tell ’em, and sell ’em” is dead. Attraction based sales oriented around the consumer rather than the agent is the key for the new millennium. Take the following inventory to determine the level of service you provide.

True-False

_____ 1. I do an in-depth interview with each potential client before I begin to work with them.

_____ 2. I customize my service to meet each client’s individual needs.

_____ 3. When I work with buyers and sellers, I focus on benefits rather than features.

_____ 4. I can name at least five things for each of my present clients that they have told me that are important to them.

_____ 5. It is extremely unusual for one of my clients to become angry with me or to refuse to work with me in the future.

_____ 6. When I close a transaction, I ask or survey my clients what I can do to improve my service in the future.

_____ 7. My past clients refer new business to me on a regular basis.

_____ 8. I know who my clients are and specifically market to one or more niches.

_____ 9. I know the difference between a customer, a client, and a consumer in the real estate business, and how to meet the needs of each one.

_____10. I have a strong support team (finance, title, inspections, etc.) that makes it easy for my customers throughout our entire transaction.

____ 11. I have both “bread and butter” clients as well as clients for “big ticket” houses.

Scoring

9-11 True: Congratulations! You currently provide an excellent level of customer service to your clients.

6-8 True: You’re on the road to giving excellent service. You can increase your repeat business by implementing at least three of the items on the list.

3-5 True: One of the “major gaps” in your business is customer service. By implementing at least five of the suggestions on this list, you will be making a sound investment in keeping your existing clients as well as generating future referrals. To move into the 7% who do 93% of the business, you’ll need a score of least 9 on this inventory.

0-2 True: If you are seriously considering staying in the real estate business, you need to make a major shift in how you conduct your business. As the business becomes increasingly more competitive, the agents who provide the highest levels of service will be the ones doing the business. The decision you need to make is, will you be in the 7% who do 93% of the business or will you be struggling with the 93% who are scrapping over 7% of the business. Customer service is what will make the difference.

<<Back to Agent Assessments
Copyright 1999-2019, RealEstateCoach.com All rights reserved. No reproduction, distribution, or transmission of copyrighted materials on this site is permitted without written permission.

13th Annual Awesome Females in Real Estate Conference

July 10 - 12, 2019
Scottsdale, AZ
Learn More

Subscribe Now

Get your copy of RealClues delivered to your inbox automatically every Monday.

Subscribe to our mailing list

* indicates required



RealEstateCoach.com will use the information you provide on this form to send you a weekly informational newsletter which may contain marketing. Please select email below to let us know that you agree to receive the weekly RealClues broadcast via email.


You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bernice.ross@realestatecoach.com. We will treat your information with respect. For more information about our privacy practices please visit our website. By clicking below, you agree that we may process your information in accordance with these terms.

We do not share our information with anyone. By opting in, you will ONLY receive our weekly Newsletter. We do not use cookies or track your activity.

We use Mailchimp as our marketing platform. By clicking below to subscribe, you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp's privacy practices here.


Search

Listen and Learn Real Estate & Real Estate Coach Radio Log In

Premium Members

login2

Online Training / Digital Chalk


login2

RealEstateCoach.com

RealEstateCoach.com
12400 Highway 71 West
Ste. 350 Box 343
Austin, TX 78738

Contact: Shane Bowlin
E-mail: Shane@RealEstateCoach.com
Tel: 352-535-0685

  • Training
  • Coaching
  • Store
  • Speaking / Events
  • Free Newsletter
  • About Us
  • Contact
  • Home

Copyright © 2019 · Executive Pro Theme on Genesis Framework · WordPress · Log in